Elder Online Safety
Protecting seniors from scams, fraud, and digital dangers. Empowering safe technology use.
Why Seniors Are Targeted
Adults over 60 lose $3 billion annually to scams. Scammers exploit trust, isolation, and limited tech experience. However, with education and tools, seniors can safely enjoy technology's benefits.
Common Scams Targeting Seniors
Grandparent Scam
Caller pretends to be grandchild in trouble needing money urgently. Always verify through known contact.
Medicare/Social Security Fraud
Fake government calls threatening benefit suspension. Government never calls demanding immediate payment.
Tech Support Scams
Popup warnings or calls about computer viruses. Microsoft/Apple never cold-call customers.
Romance Scams
Fake online relationships targeting lonely seniors. Never send money to someone you haven't met.
Investment Fraud
Guaranteed returns, pressure to invest quickly. No legitimate investment is guaranteed or rushed.
Charity Scams
Fake charities after disasters or holidays. Research at CharityNavigator.org before donating.
Essential Safety Rules
Never Rush Decisions
Legitimate organizations allow time to think. High pressure = red flag. Sleep on major decisions.
Verify Before Acting
Hang up and call back using number from official website or phone book. Don't use numbers provided by caller.
Never Pay With Gift Cards
Gift cards, wire transfers, cryptocurrency = scam. Legitimate businesses use normal payment methods.
Don't Share Personal Information
Social Security number, bank account, passwords. Real organizations already have your info or mail secure forms.
Trust Your Instincts
If something feels wrong, it probably is. It's okay to hang up or say no.
Involve Trusted Family
Discuss major decisions with adult children or trusted friends before acting.
Device Security Basics
Keep Software Updated
Install updates when prompted. Updates fix security holes that scammers exploit.
Use Strong Passwords
Different password for each account. Write in secure location or use password manager.
Antivirus Software
Install reputable antivirus. Windows Defender (free) sufficient for most. Run regular scans.
Backup Important Files
Regular backups to external drive or cloud. Protects against ransomware and device failure.
Email Safety
- Don't click links in unexpected emails - type website directly
- Verify sender address carefully - look for misspellings
- Never open attachments from unknown senders
- Beware of urgent language demanding immediate action
- Real banks/government never ask for passwords via email
- When in doubt, delete and call the company directly
Safe Online Shopping
Shop Established Sites
Amazon, major retailers you recognize. Be cautious of unknown websites offering deals.
Look for HTTPS
Padlock icon in address bar. Never enter payment info on unsecured sites.
Use Credit Cards
Better fraud protection than debit cards. Monitor statements weekly for unauthorized charges.
Social Media Safety
- Set profiles to private - friends only
- Don't accept friend requests from strangers
- Never share address, phone number, travel plans publicly
- Be cautious of too-good-to-be-true posts (giveaways, miracle cures)
- Verify news from reliable sources before sharing
Getting Help
Family Tech Support
Designate trusted family member for tech questions. Better than calling unknown "support".
Senior Centers
Many offer free tech classes and support specifically for seniors.
Report Scams
FTC: ReportFraud.ftc.gov. Report even if no money lost - helps others.
Do Not Call Registry
Register at DoNotCall.gov. Reduces telemarketing calls.
Warning Signs of Scams
- Demands for immediate action or payment
- Requests for gift cards, wire transfers, or cryptocurrency
- Threats of arrest, lawsuits, or benefit loss
- Promises of guaranteed returns or free money
- Requests for remote access to your computer
- Unsolicited calls about computer problems
- "Verify" account information you didn't request
For Family Members
Regular Communication
Check in about online experiences. Create judgment-free environment for questions.
Joint Account Monitoring
With permission, help monitor bank statements and credit reports for fraud.
Tech Support
Help with device security setup. Teach rather than just fix problems.
Emergency Contact
Be available for "is this legit?" calls. Better to ask than fall for scam.